"Jason, this is John Doe at XYZ Company. It's Thursday, August 17th at 10:30 a.m. My phone number is (555) 555-1212. I need to send you an inventory export from our new database system, but I am not sure what format you'd prefer. We can export in CSV, Excel or XML format. I am leaving for a long weekend today at 4:00 p.m., so if you could call me back at (555) 555-1212 by 3:30 p.m. today, I would appreciate it. You can also email me your response at email@example.com, that's j o h n dot d o e @ x y z c o m p a n y dot com. If you get this message after 3:30 p.m. today, call my assistant Jane at the same number."From now on, I'm going to fill in the details of what I'm trying to communicate before I pick up the phone, and use this for a script template.
Thursday, October 16, 2008
A template for a voice message that is actually useful
I've been playing phone tag with various people lately, and it occured to me that I am part of the problem because I leave terrible, wandering voice messages. This makes me a huge hypocrite, because I am constantly telling my family not to leave me voice mail that says, "Hi, it's me [your sister, mom, or dad], call me back!" If I don't have a specific message to leave, I hang up before the message is recorded. I thought maybe Google would be able to help me out in this situation, and I discovered this advice. The author, Jason Sherrill, gives this as an example of the perfect voice mail.